BRG Skin FAQ

Explore answers to frequently asked questions about BRG Skin, our PDRN-powered products, and the innovation behind our formulas, plus general ordering and shipping information. For anything else, our team is just a message away.

GENERAL INFORMATION

PRODUCT INFORMATION

SHIPPING & DELIVERY

I'm new to BRG Skin, what do you recommend?

If you’re new to BRG Skin, we recommend starting with a simple, results-driven routine built around our core system:

Serum: immediate activation. Hydrates, brightens and prepares skin.

Emulsion: the core of the ritual, for sustained regeneration.

Cream: seals in moisture and reinforces the barrier.

Used together, these formulas are designed to work synergistically to support smoother, brighter, and more resilient-looking skin.

Do products expire?

Yes. All skincare products have a 24 month shelf life to ensure optimal safety and performance.

Can I make changes to my order?

Once an order is placed, we are unable to make changes or cancel. Be sure to check your information before placing your order.

What is PDRN, and why is it used in BRG Skin?

PDRN (polydeoxyribonucleotide) is a DNA-derived ingredient studied in clinical and aesthetic dermatology for over three decades. BRG Skin uses pharmaceutical-grade PDRN to improve the look of skin texture, firmness and radiance in a daily routine.

Is PDRN safe for daily use?

Yes. PDRN is extensively researched and well-tolerated, even in sensitive skin types. Our formulas use pharmaceutical-grade PDRN at concentrations chosen for consistent daily use.

Why are the formulas naturally pink?

The Rosé Regeneration hue comes from antioxidant-rich fruit extracts and phytoactive compounds, not artificial dyes. The color itself reflects the formula’s high concentration of brightening, protective antioxidant complexes.

Are the products suitable for sensitive skin?

Absolutely. BRG Skin formulas are dermatologist-reviewed, stability tested, pH-balanced, and designed to minimize irritation while maximizing regenerative benefits.

When will I see results?

Many users report hydration and radiance improvements within 1–2 uses.
Visible texture, elasticity, and firmness improvements typically appear over 2–4 weeks, with continued regeneration over time.

What is the difference between the serum, emulsion and cream?

Serum: Immediate activation. Hydrates, brightens, and prepares skin for deeper absorption.

Emulsion: Deep regeneration. Delivers PDRN and antioxidants via LSME10™.

Cream: Long-term enhancement. Strengthens the barrier and seals in results.

Used together, they create a full regeneration system.

When will my order ship?

Orders are typically processed and shipped in 1-2 business days. Once your order has shipped, you'll receive a confirmation email with tracking details.

What should I do if my order arrives damaged?

Please email our customer service team customerservice@brgskin.com within 48 hours of delivery and include your order number, along with photos of the damaged item(s).

What is your return policy?

We offer a 30-day satisfaction guarantee.

If you’re not completely satisfied with your purchase, you may request a return within 30 days of delivery. To get started, please contact our customer service team at customerservice@brgskin.com

For full details, please visit our Returns Policy page

How do I start a return?

To initiate a return, simply email our customer service team at customerservice@brgskin.com with your order details.

Our team will guide you through the next steps. You can also review full return details on our Returns Policy page.

Do you offer free shipping?

Yes, we offer free standard shipping on all U.S. orders over $75.

Shipping rates for orders under $75 are calculated at checkout.

Where do you ship?

We currently ship within the United States only.